Position Summary (Ticket Scanner / Usher) Ticket Handlers are the welcoming committee for the Gomez Western Wear Arena. In this role, you ensure a smooth and secure entry process for all patrons, setting the tone for a safe and enjoyable event from the moment they arrive at the gates.
Primary Responsibilities
Access Control: Utilize handheld digital scanners to verify and process mobile or printed tickets at entry points.
Guest Direction: Escort or direct guests to their assigned sections, seats, or VIP areas based on ticket credentials.
Policy Enforcement: Briefly inform guests of venue-specific rules, such as the clear bag policy or prohibited items.
Conflict Management: Identify and report seating disputes or fraudulent tickets to the Box Office or Security teams immediately.
Qualifications & Skills
Experience: Previous experience in retail or guest services is preferred.
Technical: Comfort using mobile scanning devices and basic digital technology.
Attitude: A welcoming, “Texas-friendly” personality with a focus on helpfulness.
Working Conditions & Physical Demands
Schedule: Primarily weekend and evening shifts aligned with the event calendar.
Physical: Ability to stand and walk for the duration of the event; ability to navigate stairs frequently.
Please allow 2–5 business days for our team to review your credentials. If your experience matches our current needs, we will contact you via phone or email to schedule an interview.
